This Privacy Policy explains how Autodiag collects, uses and protects your personal information. We are committed to handling your data fairly, securely and in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).
By contacting us, booking work or using our website, you agree to the practices described below.
Who we are
Autodiag
Rugby, Warwickshire
(Full address is shown on our Contact page)
You can contact us regarding any privacy matter using the details on the Contact page.
What data we collect
We collect only the information needed to manage bookings and carry out work on vehicles. This may include:
- your name
- address
- email address
- phone number
- vehicle details (registration, make, model, mileage, fault information)
- booking history and job records
- copies of estimates, invoices and approvals
We do not store debit or credit card numbers.
How we use your data
We use your details to:
- book and manage appointments
- contact you about estimates, approvals and updates
- produce invoices, job records and service history
- meet legal and accounting requirements
- respond to enquiries or complaints
We do not collect more data than necessary, and we do not use your details for unrelated marketing.
We do not sell personal information.
Booking database
Customer details are stored securely in our booking and job management records so we can:
- track vehicle history
- reference previous work
- provide accurate advice in the future
This information is only accessed when needed to run our business.
How long we keep your data
We generally retain customer and vehicle records until you request removal, unless we must keep certain records for legal or accounting reasons (for example invoicing records, typically held for up to 7 years).
Where information is no longer required, it is securely deleted or anonymised.
Legal basis for using your data
We process your data on one or more of the following grounds:
- Contract – to provide diagnostics or repairs you have requested
- Legal obligation – for accounting, MOT or regulatory purposes
- Legitimate interest – managing bookings and records
- Consent – where you ask us to contact you for non-essential reasons
You may withdraw consent at any time.
CCTV on site
CCTV is in operation at our premises for safety and security purposes.
Our cameras may record:
- site entrances and exits
- shared car park areas
- reception
- workshop areas
Footage is used only for security, safety and crime prevention. It may be shared with law enforcement where legally required.
CCTV recordings are retained only for a limited period unless needed as evidence.
Who we may share data with
We only share information when necessary, for example with:
- parts suppliers (to ensure correct parts are supplied)
- warranty providers (if you ask us to assist with a claim)
- accountants or auditors (for financial records)
- law enforcement or authorities where required by law
We do not share information for advertising or external marketing.
Website cookies
Our website may use basic cookies to help it run smoothly and to understand anonymous visitor activity.
Cookies do not personally identify you, and you can disable them in your browser if you prefer.
Any third-party tools used on the website operate under their own privacy policies.
Your rights
You have the right to:
- request a copy of the information we hold about you
- ask us to correct inaccurate information
- request deletion of your data where appropriate
- object to certain types of processing
- withdraw consent where consent is the basis for processing
We may need to confirm your identity before responding to requests.
External links
Our website may contain links to external websites. We are not responsible for the privacy policies of those sites.
Changes to this policy
We may update this Privacy Policy occasionally. The latest version will always appear on this page.
If you have questions about how we handle your data, please contact us and we will be happy to help.