Terms & Conditions
These Terms & Conditions explain how we work, what you can expect from us, and what we expect from you as a customer. They are designed to keep things clear, fair and transparent.
By booking your vehicle with Autodiag, you agree to these Terms & Conditions.
Booking and vehicle responsibility
When a vehicle is booked with us, it must be presented in a safe and roadworthy condition unless it has been specifically recovered to our premises.
You remain responsible for the vehicle, its contents and any personal belongings left inside it while it is in our care. We strongly recommend that you remove valuables, tools and personal items before the vehicle is left with us.
While a vehicle is inside our workshop or secure garage area, it is covered under our business insurance for damage arising from workshop activities. Vehicles left in shared or open car park areas (including outside workshop hours) are not under our responsibility for damage, theft or third-party acts.
Any existing vehicle damage should be reported when the vehicle is dropped off. Damage reported after a vehicle has left our premises, or is otherwise out of our control, may not be accepted as having occurred on our watch.
Keys left with us outside of normal operating hours (for example in a key drop box) are left and collected at the customer’s own risk.
Diagnostics and investigation
Diagnostics is an investigative process designed to identify the most likely cause of a fault at the time of testing.
Diagnostic charges apply whether or not a fault is ultimately repairable, or if the customer chooses not to proceed with further work.
Where further investigation is required, we will discuss the options and costs before proceeding.
Diagnostic findings reflect the vehicle’s condition at the time of testing and cannot guarantee that faults will not develop later.
Estimates and authorisation
All estimates are issued by email and clearly state the work being proposed together with the estimated cost.
No chargeable work will be carried out until the estimate has been authorised by the customer.
Authorisation must be provided by replying to the estimate email, confirming acceptance. This reply is retained securely as our record of approval.
Estimates are based on the information available at the time. If additional faults or complications are discovered, we will email an updated estimate and no further work will take place until this is authorised in the same way.
Where parts need to be ordered specially, we may require payment in advance once authorisation has been received.
Parts, labour and warranties
Unless otherwise agreed, we supply all parts used in repairs. We do not normally fit customer-supplied parts due to warranty and liability reasons.
Parts supplied by us typically carry a manufacturer’s warranty. Labour is warranted only against defects in workmanship relating to the work we carried out.
Warranties do not cover:
- normal wear and tear
- misuse, neglect or lack of maintenance
- failure of related or unrelated components
- diagnostic charges
- consequential losses (such as recovery costs, hire cars or loss of earnings)
Any suspected warranty issue should be returned to us for inspection before any work is carried out elsewhere.
After-market warranty companies
We do not deal directly with warranty companies.
All diagnostic fees and repair costs remain the responsibility of the customer, regardless of whether the warranty company agrees to pay.
We will supply diagnostic reports and estimates to help you submit your claim. Any reimbursement from a warranty provider is strictly between the customer and the warranty company.
Where a warranty company declines to cover some or all costs, the remaining balance must be paid by the customer.
Storage and uncollected vehicles
We will notify you when your vehicle is ready for collection.
Vehicles not collected within 48 hours of notice may incur storage charges of £40 per day (or part day) unless otherwise agreed in advance.
If a vehicle remains uncollected and invoices remain unpaid, we will send written notice to the registered keeper and any known owner, allowing a reasonable period to collect the vehicle and settle all outstanding charges.
If the vehicle is still not collected after reasonable notice and attempts to contact the owner have been made, we may take lawful steps to recover our costs, which may include selling the vehicle in accordance with the Tort (Interference with Goods) Act 1977. Any proceeds from sale will be applied first to outstanding charges, and any remaining balance will be held for the customer.
Damage, parking and out-of-hours keys
Where possible, vehicles are stored inside our workshop overnight. However, some vehicles may remain outside on our premises.
Any existing vehicle damage should be reported to us at the time of drop-off. Damage reported after collection, or after the vehicle has left our premises, may not be accepted as having occurred in our care.
Keys left with us using any out-of-hours drop system are left entirely at the customer’s risk.
We will always take reasonable care of vehicles while they are in our possession, but we cannot accept liability for events beyond our reasonable control such as criminal damage, weather damage or third-party acts.
Road testing
As part of diagnostics or repair work, it may be necessary for us to road test the vehicle. By leaving your vehicle with us, you authorise our technicians to drive it for testing purposes.
All road tests are carried out by insured drivers and on