Policies & Legal Information

Privacy Policy

Autodiag ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services. Please read it carefully.

What Data We Collect

We may collect and process the following personal data:

• Your name, telephone number and email address when you contact us via our enquiry form, email or telephone
• Your vehicle details (make, model, year, registration) when you provide them as part of a booking or enquiry
• Technical and fault information about your vehicle as discussed or documented during a service
• Payment information processed through our payment systems (we do not store card details directly)
• Communications you send to us, including emails, messages and correspondence
• Basic server log information, including requested pages, time and IP address, used to operate and protect the website.

How We Use Your Data

• To respond to enquiries and provide quotations or advice
• To schedule and carry out vehicle diagnostics, repairs and MOT testing
• To communicate with you about your vehicle, bookings and invoices
• To produce diagnostic reports and written estimates where requested
• To meet our legal obligations, including VAT record-keeping requirements
• To improve our services and website

We do not use your data for automated decision-making or profiling. We do not sell, rent or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

• Contract performance — processing necessary to carry out the services you have requested
• Legitimate interests — communicating about your enquiry, maintaining business records, improving our services
• Legal obligation — meeting our obligations under UK tax and business legislation
• Consent — where you have given explicit consent

Data Retention

We retain your personal data for as long as is necessary for the purposes described above. Vehicle and service records are typically retained for six years to comply with HMRC requirements. Records are then securely deleted or destroyed.

Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict, port or object to the processing of your personal data. To exercise any of these rights, contact us at service@autodiag.co.uk. We will respond within one calendar month. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Electronic records are password protected. Physical records are kept securely on our premises.

Third Parties

Our website is hosted on our workshop VPS with Fasthosts. Website requests are processed by the hosting provider. Enquiry forms are processed by Formspree, Inc., which receives the information entered and technical information needed to deliver and protect the service. Business email is hosted by one.com. We also use providers such as accounting and payment services where needed to operate the business.

Formspree processes information in the United States and other countries where it operates. Its privacy policy explains its processing and international transfers. Contact service@autodiag.co.uk for information about the arrangements applicable to your enquiry. Please use the form for a brief initial enquiry; we will agree how to provide case documents after checking the instruction.

Changes to This Policy

We may update this policy to reflect changes in our services or processing. The revision date is shown on this page.

Terms & Conditions

These Terms and Conditions govern the relationship between Autodiag and you (the customer) in connection with our vehicle diagnostics, MOT testing, mechanical investigation and repair services. By booking or using our services you agree to these Terms.

Our Services

Autodiag provides specialist vehicle diagnostics, auto-electrical investigation, mechanical investigation and repair, MOT testing and general servicing from Unit 4, Laughing Dog Industrial Estate, London Road, Rugby, CV23 9LP, or as otherwise agreed. We reserve the right to decline any work at our discretion.

Booking and Authorisation

All work is carried out only with your express authorisation. We will not proceed with repairs, parts orders or additional investigation beyond what has been agreed without contacting you first. A diagnostic session fee is payable once the diagnostic work has been carried out, regardless of whether you proceed with further repairs.

Estimates and Quotations

All estimates are provided in good faith based on information available at the time and are not fixed-price quotations unless explicitly confirmed as such in writing. Where additional work becomes apparent during a job, we will contact you before proceeding. Public prices show VAT-inclusive totals. Any net prices are identified separately. The applicable scope and price are confirmed before chargeable work. Our VAT registration number is GB286590361.

Diagnostic Services

Our standard diagnostic session (up to one hour, £114 including VAT (£95 + VAT)) includes full system scanning, live data analysis, wiring and circuit testing, communications network testing and component testing as appropriate to the fault being investigated. The fee is charged for the technician's time and expertise, not for a guaranteed outcome.

A diagnostic session does not guarantee that a fault will be identified within the allotted time. Some faults — particularly intermittent ones — may not be present or reproducible during the session. We will advise honestly on the best course of action in all cases.

Extended diagnostics (up to two hours, £216 including VAT (£180 + VAT)) applies to complex or multi-system faults, or larger and more complex vehicles where extended time is clearly necessary. This is always agreed with you before additional time is used.

Parts and Materials

Where parts are required we will obtain suitable quality parts appropriate for the vehicle and repair. We do not exclusively fit original manufacturer parts unless specifically requested, as this may affect price and availability. We reserve the right to decline to fit customer-supplied parts at our discretion. We accept no liability for the failure of customer-supplied parts.

After-Market Warranty Claims

We do not work directly with vehicle warranty companies. We do not submit claims on your behalf, negotiate with warranty providers, or adjust our findings to support a warranty claim. We will produce an accurate, truthful diagnostic report and written estimate which you may use to submit your own claim. The diagnostic fee is payable by the customer regardless of whether a warranty claim is accepted. Any shortfall between our charges and a warranty payment is the customer's responsibility.

MOT Testing

MOT testing is carried out in accordance with DVSA standards. An MOT result is a statement of the vehicle's condition at the time of test only. A pass does not guarantee the vehicle remains roadworthy beyond the test date. MOT fees are payable regardless of outcome.

Payment

Payment is due on completion of work unless otherwise agreed. We accept cash, bank transfer and card payment. We reserve the right to retain possession of a vehicle until all outstanding charges are paid in full. Invoices unpaid after 30 days may be subject to late payment charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Vehicles Left on Our Premises

Vehicles are left on our premises at the owner's risk. We take reasonable care of vehicles in our possession but accept no liability for theft or damage beyond fair wear and tear. Vehicles dropped off outside of opening hours are not insured by us until we have acknowledged receipt in writing. We reserve the right to charge a storage fee of £20 + VAT per day for vehicles not collected within 14 days of notification that work is complete.

Liability

Our liability for any claim is limited to the value of the services provided in connection with that claim. We are not liable for indirect or consequential losses, including loss of earnings or vehicle downtime, except where required by law. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Complaints

If you are unhappy with any aspect of our service, please contact us at service@autodiag.co.uk or 01788 877660. We will endeavour to resolve complaints promptly and fairly.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Cancellation Policy

Cancelling or Rescheduling

If you need to cancel or rearrange a booked appointment, please contact us as soon as possible by telephone on 01788 877660 or email at service@autodiag.co.uk. We ask for a minimum of 24 hours' notice where possible. We understand this is not always achievable in a breakdown or emergency — please just contact us at the earliest opportunity.

No-Shows

If you do not attend a booked appointment without prior notice, we reserve the right to charge a no-show fee of £30 + VAT. We will use our discretion and will not apply this charge in genuine emergency situations.

Cancellation of Authorised Work in Progress

If you authorise work to begin and subsequently wish to cancel before completion, you remain liable for the cost of any work already carried out, any parts already ordered specifically for your vehicle (including non-returnable items), and any diagnostic time already spent. We will advise you clearly of any costs before releasing your vehicle.

Our Right to Cancel

We reserve the right to cancel or postpone an appointment in exceptional circumstances, including equipment failure or factors outside our control. We will contact you as promptly as possible and arrange an alternative appointment.

Consumer Cancellation Rights

If you have booked remotely (via our website, telephone or email), you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. However, once you have requested that work commences within that period, your right to cancel without charge may be limited to work not yet carried out. Please contact us if you have questions about your cancellation rights before booking.

Website Disclaimer

General

The information on this website is provided for general informational purposes only. While we make every effort to ensure accuracy, we make no representations or warranties about the completeness, accuracy or reliability of the information contained here. Any reliance you place on this information is at your own risk. Autodiag accepts no liability for any loss or damage arising from use of, or reliance on, this website.

Pricing Information

Prices displayed are provided as guidance and are subject to change without notice. Public prices show VAT-inclusive totals, with net figures identified separately. The final price for any service will be confirmed at booking or initial assessment. We always discuss costs with you before proceeding.

Service Descriptions

Service descriptions are illustrative. The precise scope of any service is determined by your vehicle's specific requirements. A diagnostic session, for example, may not resolve every fault within a single session — we will always advise honestly on what is achievable and what we recommend.

External Links

This website may contain links to external websites, including Google Maps and review platforms. We have no control over their content or availability and accept no responsibility for them. Inclusion of a link does not imply endorsement.

Reviews and Testimonials

Customer reviews displayed on this website are genuine Google reviews from verified customers and are reproduced accurately. We do not pay for or incentivise positive reviews. Individual results and experiences may vary.

Intellectual Property

All content on this website, including text, design and layout, is the property of Autodiag and is protected by copyright law. You may not reproduce or redistribute any content without our written permission.

Governing Law

This disclaimer is governed by the laws of England and Wales. Any disputes arising in connection with this website are subject to the exclusive jurisdiction of the courts of England and Wales.